At Js Testing Academy, we want to ensure that you are completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund as per the guidelines below.

1. Eligibility for Returns

• Items must be returned within 5 days of the purchase date.
• The item must be unused, undamaged, and in its original packaging.
• Proof of purchase (order confirmation or receipt) is required for all returns.
• Certain products, such as digital downloads and personalized services, are non-returnable.

2. Return Process

• To initiate a return, contact our support team at info@jstestingacademy.co.in with your order details.
• Once your return request is approved, you will receive return instructions.
• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

3. Refund Policy

• Approved refunds will be processed within 15 business days after receiving and inspecting the returned item.
• Refunds will be credited back to the original payment method.
• Shipping fees are non-refundable.

4. Exchange Policy

• If you received a defective or incorrect item, you may request an exchange instead of a return.
• Exchanges are subject to product availability.

5. Exceptions

• Digital products, downloadable content, and subscription-based services are non-refundable.
• Custom services or personalized products may not be eligible for returns unless defective.